Interstate’s Help Desk offers POS Support 24 Hours a Day, 7 Days a Week, with after-hours emergency support.
The Interstate standard five-step methodology:
- Identify the difficulty rapidly and accurately
- Establish the expectation of the client
- Match the language and discussion level to the abilities of the customer
- Determine the best methodology to solve the difficulty and implement a solution
- Document the solution and communicate it through established channels
One number connects you with our in-house help desk team. Seven days a week, 24 hours a day, you will receive emergency assistance with operations, management reports, and related software troubleshooting. Interstate help desk professionals can dial into your program via modem to give you the most professional on-line support for your POS system. Problems are either hardware or software related which the help desk will differentiate.
Over the years POS systems have evolved and become more complex. Interstate has kept pace by hiring, training and maintaining a technical in-house support department in addition to our field technicians. Interstate’s help desk phone support allows you the freedom to continue business as usual without the hassle of on-site software support. Pick up the phone. Interstate will keep your business running smoothly and profitably.
On-Site Field Service
Interstate technicians are available to meet your service needs.
Interstate realizes that maintenance on your system is extremely important to running an efficient business profitably. Interstate services all types of equipment with a variety of service plans to meet the changing scope of business today. Options include:
- Basic Coverage (Monday-Friday, 9 am - 5 pm)
- Extended Coverage (7 days, 8 am -10 pm)
- Full Coverage (7 days - 24 hours)
Around-the-clock Interstate can dispatch technicians to solve problems that you may be having with your hardware. You can count on Interstate to have POS equipment running when you need it.
Depot Repair Service
From cash registers to technologically advanced retail and hospitality systems, three things have remained constant: service, service, and more service.
Depot hardware repair service is an integral part of Interstate’s process of meeting our clients' POS service and support needs. To optimize hardware turn-around time, we recommend that a hot spare program be implemented whenever Depot Service is chosen as the primary vehicle for hardware support.
Interstate stocks a complete inventory of spare parts in our state-of-the-art repair facility to allow quick repairs to be completed. We repair and refurbish a variety of POS manufacturers' hardware and peripheral equipment including: touchscreen and non-touchscreen POS terminals, file servers, monitors, printers, scanners, mag-stripe readers and complete computer systems.
Whether you have one store or hundreds, Interstate offers local, regional and national support that matches your unique needs, including Same Day Shipments, Rental Hot Spares, Setup and Installation, and Asset Management with On-line, Real-time Reporting.
Interstate offers the ability to produce and maintain databases for any sized Multi-Unit Foodservice Operator. In collaboration with your staff, we will put our experience to work for you to produce a database that makes operational sense while providing you with the information you require.
Interstate offers complete implementation services through our direct resources and through alliances with quality national implementation service providers.
Project Management and Consulting
Project Management and Consulting capabilities include:
Interstate resources can manage most any POS implementation and support-related project for any size Multi-Unit Foodservice Operator.
- End-to-end POS implementation project management
- Site survey and analysis
- Business processes analysis
- Resource coordination for all aspects of implementation
- Custom report design
- Custom documentation and manuals
- Version upgrade assistance and rollout
- Hardware and software integration
- Return on investment analysis
Interstate Business Systems offers great flexibility in POS system training methodologies. Our capabilities range from offering conventional on-site training at individual stores, to providing train-the-trainer education for your internal staff at either our offices or your corporate training facility. We strive to work closely with our customers to collaboratively design training programs that reflect the customer’s unique culture and processes. Interstate also has the ability to produce custom documentation and to coordinate production and usage of computer-based training modules.